Revision Policy

The number of revisions you can request depends on the package you choose. We're committed to delivering great service and will keep making changes until you're satisfied. You won't be charged extra if the design doesn't change much. You'll get your revised design within 48 hours.

Please note that any changes requested after finalizing the logo design will be considered a new order and will have a separate charge.

  • Refund Policy

    Trio Edge Digital 's refund policy has certain conditions where refunds won't be provided:

    • If you've selected a special package.
    • After you've approved the primary design concept.
    • When you've requested revisions.
    • If the cancellation isn't related to the company.
    • If there's been no contact with the company for over two weeks.
    • When you've violated the company's policies.
    • If you've approached another company or designer for the same project.
    • If the creative brief lacks the necessary information.
    • When you demand a complete design change.
    • If your refund request is beyond the specified time frame.
    • If your business is closing or changing its name or focus.
    • Refunds won't be given for reasons like a 'change of mind' or 'disagreement with a partner.' Additionally:
    • If you've subscribed to a service bundle and are dissatisfied with a specific service, the refund only applies to that service, not the entire bundle.
    • Refunds won't be available after 15 days from the date of purchase.
    • Services such as Social Media, SEO, Domain Registration, and Web Hosting are non-refundable.
    • For websites, refunds won't be considered once you've approved the design and it's sent for development.
    • Money-back guarantees are applicable only if you completely reject the initial designs. If you request more concepts or modifications and then seek a refund, Trio Edge Digital can deduct 33% of the total billing amount for incurred costs.

    Please note that after a refund, you can't use the designs for any purpose; they remain the property of Trio Edge Digital . The company retains full ownership rights over the designs.

  • Claim Your Refund

    To request a refund, please follow these steps:

    1. Call our Toll-Free Number: +1 (888) 523-0475

    2. Send us an email at care@trioedgedigital.com

    Once we receive your refund request, we will promptly respond. After conducting the necessary analysis, we will begin the refund process.

    Please note that upon receiving your refund, you forfeit any rights to the designs provided by Trio Edge Digital . This information will be submitted to the Copyright Acquisition of Government Copyright Agencies to ensure legal compliance.

  • Quality Assurance Policy

    We are dedicated to meeting your needs, and our designers work diligently to exceed your expectations. Our commitment lies in delivering top-notch, thoroughly researched, and meticulously crafted designs for you.

  • 100% Satisfaction Guarantee

    Our unlimited revisions policy is designed to ensure your complete satisfaction. Our goal is to not only meet but exceed your expectations. We won't stop the revision process until you are entirely content with your design, and the number of revisions offered will align with your chosen package. Your satisfaction is our priority.

  • Delivery Policy

    Your entire order will be sent to the specified account on the date indicated in the Order Confirmation, and you will also receive a confirmation email.

    The turnaround time for your order will depend on the package you've selected, with a minimum requirement of 2 business days. Please contact our customer support team for assistance if you require an urgent order.

  • Record Maintenance

    Trio Edge Digital maintains records of completed designs. This means that in the event of a misplaced order, we can provide you with the exact file you need.

  • Customer Support

    Our customer support is available around the clock to address all your questions and queries. Our team is here to assist you anytime, whenever you need it.

  • Communication Policy

    Trio Edge Digital will not assume responsibility for any communication conducted via platforms other than "...@trioedgedigital.com" email addresses or any contact numbers not officially provided by us on our website. We cannot be held accountable for any damages resulting from using contact details not authorized by us.

    We take complete responsibility for all information exchanged through our official domains.

Get Started

Whether starting from scratch or looking to revamp your site, our team of skilled developers is here to bring your vision to life.

starting at $49 only

Whether starting from scratch or looking to revamp your site, our team of skilled developers is here to bring your vision to life.